ockbet Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how ockbet ("ockbet," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "Player," or "User") who access or use the ockbet online gaming platform at ockbet.com and its associated mobile interfaces.

ockbet is committed to protecting the privacy and personal data of all players in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC). Our data practices also comply with the requirements of our PAGCOR operating license.

By registering an ockbet account, making a deposit, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the ockbet platform.

This Policy should be read alongside ockbet's Terms and Conditions, which are available at ockbet.com/terms-conditions.

2 Personal Data We Collect

ockbet collects the following categories of personal data from players:

Identity & Contact Data:

• Full legal name as it appears on a government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Nationality and country of residence
• Residential address (including barangay, city, and province for Philippine residents)
• Email address and mobile phone number
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license)

Financial Data:

• GCash mobile number or PayMaya account details used for transactions
• Bank account details for BPI, BDO, or Metrobank withdrawals
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Source of funds documentation where required for AML compliance

Gaming & Behavioral Data:

• Game history, bet amounts, win/loss records, and session durations
• Responsible gaming tool usage, including deposit limits and self-exclusion requests
• Customer support interaction records, including live chat transcripts and email correspondence

Technical Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Cookies and similar tracking technologies (see Section 7)
• Login timestamps and session activity logs

3 How We Collect Your Data

ockbet collects personal data through the following means:

• Direct collection: Information you provide when registering your ockbet account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the ockbet platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; transaction data from payment processors including GCash, PayMaya, BPI, BDO, and Metrobank; fraud prevention data from third-party risk management services; and publicly available information where relevant to AML compliance.
• PAGCOR and regulatory sources: Information shared with ockbet by PAGCOR or other regulatory authorities in connection with licensing compliance and responsible gaming obligations.

4 How We Use Your Personal Data

ockbet uses the personal data we collect for the following purposes:

• Account management: To create, verify, maintain, and secure your ockbet account, including age verification to confirm you are 21 years of age or older as required by PAGCOR regulations.
• Transaction processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records.
• Regulatory compliance: To fulfill our obligations under PAGCOR's licensing conditions, the Philippine Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including the filing of covered and suspicious transaction reports where required.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct as defined in our Terms and Conditions.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels.
• Responsible gaming: To monitor gaming behavior, administer deposit limits, session reminders, and self-exclusion requests, and to identify players who may be at risk of problem gambling.
• Platform improvement: To analyze usage patterns, conduct internal research, and improve the features, performance, and user experience of the ockbet platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may opt out at any time.

5 Legal Basis for Processing

ockbet processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to perform our obligations under the ockbet Terms and Conditions, including account management, payment processing, and game operation.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AMLA reporting obligations, tax regulations, and other applicable Philippine laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where such interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6 Sharing Your Personal Data

ockbet does not sell, rent, or trade your personal data to third-party marketers. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist ockbet in verifying your identity and age in compliance with PAGCOR requirements.
• Fraud prevention and AML services: Third-party risk management and anti-money laundering screening providers used to protect the integrity of the ockbet platform.
• Game software providers: Licensed game developers and live casino operators whose games are available on the ockbet platform, to the extent necessary to operate those games and resolve disputes.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, law enforcement agencies, and courts, where disclosure is required by law or a valid legal order.
• IT and infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers who process data on ockbet's behalf under strict data processing agreements.

All third parties with whom ockbet shares personal data are required to handle that data in accordance with applicable Philippine privacy laws and ockbet's data protection standards.

7 Cookies & Tracking Technologies

ockbet uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the ockbet website. We use the following types of cookies:

• Strictly necessary cookies: Essential for the operation of the ockbet platform, including maintaining your login session, remembering your language preferences, and enabling secure transactions. These cookies cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized data about how players use the ockbet platform, including which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience.
• Functional cookies: Used to remember your preferences, such as your preferred game categories or responsible gaming settings, to provide a more personalized experience.
• Marketing cookies: Used to deliver relevant promotional content and to measure the effectiveness of ockbet's marketing campaigns. These cookies are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the ockbet platform. For more information on managing cookies, refer to your browser's help documentation.

8 Data Retention

ockbet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods:

• Account and identity data: Retained for a minimum of five (5) years from the date of account closure, in compliance with PAGCOR licensing requirements and AMLA record-keeping obligations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction, as required by the Anti-Money Laundering Act and PAGCOR regulations.
• Customer support records: Retained for a minimum of three (3) years from the date of the interaction, to enable dispute resolution and quality assurance.
• Marketing consent records: Retained for as long as you remain a registered ockbet player, or until you withdraw your consent, whichever is earlier.
• Technical and log data: Retained for a maximum of twelve (12) months from the date of collection, unless required for longer retention in connection with a security investigation or legal proceeding.

Upon expiry of the applicable retention period, ockbet will securely delete or anonymize your personal data in accordance with industry-standard data destruction practices.

9 Data Security

ockbet implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and ockbet's servers.
• Encryption at rest for sensitive personal and financial data stored in ockbet's databases.
• Multi-factor authentication for ockbet staff accessing systems that contain personal data.
• Role-based access controls ensuring that only authorized personnel can access personal data, and only to the extent required for their specific job function.
• Regular security audits and penetration testing conducted by independent cybersecurity specialists.
• 24/7 security monitoring of ockbet's infrastructure to detect and respond to potential threats in real time.

Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, ockbet will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

10 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ockbet:

• Right to be informed: The right to know what personal data ockbet collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of access: The right to request a copy of the personal data ockbet holds about you, free of charge, subject to verification of your identity.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data ockbet holds about you.
• Right to erasure: The right to request deletion of your personal data, subject to ockbet's legal and regulatory retention obligations under PAGCOR rules and AMLA.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where technically feasible.
• Right to lodge a complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe ockbet has violated your privacy rights.

To exercise any of these rights, please contact ockbet's Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days of receipt, in accordance with the Data Privacy Act of 2012.

11 Children & Minors

The ockbet platform is strictly intended for adults who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. ockbet does not knowingly collect personal data from individuals under the age of 21.

If ockbet discovers or has reason to believe that a registered account is held by a person under 21 years of age, the account will be immediately suspended, all pending transactions will be frozen, and the matter will be handled in accordance with PAGCOR guidelines. Any personal data collected from an underage individual will be deleted as soon as practicable after discovery.

If you are a parent or guardian and believe that your child has registered an ockbet account, please contact our support team immediately at [email protected] so that we can take appropriate action.

12 International Data Transfers

ockbet's primary operations and data storage infrastructure are based in the Philippines. However, some of the third-party service providers we use — including cloud hosting providers, KYC verification services, and game software suppliers — may process personal data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, ockbet ensures that appropriate safeguards are in place to protect your data, including:

• Contractual data processing agreements that require overseas recipients to apply data protection standards equivalent to those required under the Philippine Data Privacy Act of 2012.
• Transfer only to jurisdictions that the National Privacy Commission has recognized as providing an adequate level of data protection.
• Implementation of additional technical and organizational safeguards where required by the NPC or applicable law.

By using the ockbet platform, you consent to the transfer of your personal data to overseas service providers as described in this section, subject to the safeguards outlined above.

13 Changes to This Privacy Policy

ockbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, ockbet will notify registered players via email or through a prominent notice on the platform at least seven (7) days before the changes take effect, where practicable.

The most current version of this Privacy Policy is always available at ockbet.com/privacy-policy. The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. We encourage you to review this Policy periodically.

Your continued use of the ockbet platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, you must cease using the platform and may request account closure in accordance with the Terms and Conditions.

14 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or ockbet's data practices, please contact our Data Protection Officer (DPO) through any of the following channels:

• Live Chat: Available 24/7 directly through the ockbet platform. Average response time is under 2 minutes.
• Email: [email protected]

Our support and data protection team serves players across the Philippines — from Manila, Makati, and Quezon City to Cebu, Davao, and beyond. We are committed to responding to all privacy-related inquiries within thirty (30) days of receipt.

If you are not satisfied with ockbet's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.